Tujuan Pelatihan :
- Menyelaraskan kebutuhan dan harapan para business process stakeholder.
- Memahami proses bisnis yang sedang berjalan dan menganalisis apa saja yang dapat ditingkatkan.
- Mempelajari teknik peningkatan efisiensi dan pengurangan biaya.
- Mengembangkan alternatif proses bisnis baru yang lebih inovatif
Pokok bahasan :
- Understanding Business Processes
- What is a business process
- Process improvement
- Process enablers
- IT as a process enabler
- Process management life-cycle - Framing The Process
- Problem statement
- Create vision / improvement targets
- Gap analysis
- Stakeholder analysis
- Customer process requirements
- The high-level business process model - Business Architecture
- What is business architecture?
- Business architecture as a context for process modeling
- Business Goals and Needs
- Process view
- Business entity view
- Governance view - Modeling Business Processes
- Assessing processes
- Assessing the organization
- Identifying goals, actors, activities, inputs, outputs and mechanisms
- Top-down vs. bottom-up approach
- Processes, activities and tasks
- Modeling Guidelines
- Capturing business rules
- Managing the level of detail
- Model review and walkthroughs - Process Measurement Foundation
- Deciding what and how much to measure
- Measuring customer satisfaction
- Measuring performance
- Measuring efficiency
- Tools for measurement
- Measurement checklist
Metode Workshop : Lecture, Games, Role Play, Kuesioner, Diskusi Kelompok
Durasi : 1 (satu) hari
