Business Process Design & Analysis

Only for Inhouse Training

proses bisnis

Tujuan Pelatihan :

  • Menyelaraskan kebutuhan dan harapan para business process stakeholder.
  • Memahami proses bisnis yang sedang berjalan dan menganalisis apa saja yang dapat ditingkatkan.
  • Mempelajari teknik peningkatan efisiensi dan pengurangan biaya.
  • Mengembangkan alternatif proses bisnis baru yang lebih inovatif


Pokok bahasan :

  • Understanding Business Processes
    - What is a business process
    - Process improvement
    - Process enablers
    - IT as a process enabler
    - Process management life-cycle
  • Framing The Process
    - Problem statement
    - Create vision / improvement targets
    - Gap analysis
    - Stakeholder analysis
    - Customer process requirements
    - The high-level business process model
  • Business Architecture
    - What is business architecture?
    - Business architecture as a context for process modeling
    - Business Goals and Needs
    - Process view
    - Business entity view
    - Governance view
  • Modeling Business Processes
    - Assessing processes
    - Assessing the organization
    - Identifying goals, actors, activities, inputs, outputs and mechanisms
    - Top-down vs. bottom-up approach
    - Processes, activities and tasks
    - Modeling Guidelines
    - Capturing business rules
    - Managing the level of detail
    - Model review and walkthroughs
  • Process Measurement Foundation
    - Deciding what and how much to measure
    - Measuring customer satisfaction
    - Measuring performance
    - Measuring efficiency
    - Tools for measurement
    - Measurement checklist



Metode Workshop : Lecture, Games, Role Play, Kuesioner, Diskusi Kelompok

Durasi : 1 (satu) hari

Contact Us : (021)50265628 / training@erudite-indonesia.com